Refund policy
Order Confirmation & Processing
Order Confirmation: Once you place an order, please allow up to 2 business days for confirmation. This includes processing through our platform partner, Shopify.
Order Processing: After confirmation, your order will be processed within 2–4 business days.
Shipping Timeline: Once processed, your order will be dispatched via our shipping partner. Delivery usually takes 8–14 days, depending on your location.
Cancellation Policy
Orders can be cancelled within 48 hours of placement by emailing us at kiriclothingofficial@gmail.com.
Note: A 4% processing fee will be deducted from eligible refunds to cover payment gateway charges.
Return & Refund Policy
We do not offer cash refunds. Returns are only accepted under the following conditions:
Manufacturing Defects: If you receive a defective product, please contact us at kiriclothingofficial@gmail.com within 48 hours of delivery.
Item Condition: Returned items must be unused, unwashed, and in their original packaging with all tags intact.
Return Shipping: If your return is approved, you must ship the item at your own expense. Once we receive and inspect it, we will offer a replacement or store credit.
Exchange Policy
We offer exchanges only under the following conditions:
Defective or Damaged Products: Report any damage or defects within 12 hours of delivery by emailing kiriclothingofficial@gmail.com.
New Order Placement: To exchange an item, place a new order on our website.
Using Store Credit: Store credit issued from a previous return can be used for the new purchase.
Return Process
Initiate a Return: Email us with your order details and reason for return.
Approval: Once approved, we’ll send you the return address.
Shipping: Ship the item to the provided address. Return shipping is your responsibility.
Store Credit: After inspection, store credit will be issued to your account or email.
Important Notes
Return Shipping Costs: Customers are responsible for return shipping fees.
Item Condition: Items that are used, washed, damaged, or returned without original packaging are not eligible for store credit.
No Cash Refunds: We do not offer cash refunds under any condition.
For any questions or support, feel free to reach out at kiriclothingofficial@gmail.com — we’re always here to help!